GoToAssist

By GoToAssist

Monthly,Yearly

0 Days

GoToAssist is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can convert their chat or call support into an online support session in an instant. The software offers the much-needed freedom to supporting staff, enabling them to take care of remote servers and computers even when the end-user is not present there. Agents can connect to any unattended machines whenever they want to resolve issues. GoToAssist allows users to quickly start a support session from a browser or desktop app of their choice. They can access customer’s system information easily, including software and hardware configurations. The software also allows to receive and send files in both live or unattended sessions and install updates, apply patches and more. Supporting staff can easily switch between their customers’ monitors. Each technician can