Luma Health
By Luma Health
Luma Health is a patient engagement platform that helps doctors and health clinics to automate patient communication, modernise patient access and maximise business results. The platform comes with a patient access solution that reduces no-shows, cancellations, backfills and maximises referral conversions, automatically. In addition, the actionable reminders sent by Luma Health allow patients to reschedule, confirm or cancel appointments in the language of their choice, by phone call, email or text. The platform works with a simple HIPAA-compliant communication channel enabling users to send text messages easily on the devices that patients use every day. Furthermore, it also streamlines the entire process of helping patients to achieve their goals. Luma Health provides easy access to data on capacity and utilisation that helps doctors to find best practices and areas for improvement. At last, its automated post-visit outreach classifies patient feedback and computes Net Promoter Scores (NPS) in real-time.