Cx Moments AI tags tickets more accurately and quickly than your agents, regardless of how complex and granular your categorization needs are. This reduces friction and allows you to scale your support during peak times. Additionally, it can detect self-service opportunities, track customer feedback, check that old issues are resolved, and detect issues with new promotions. It also alerts you in real-time if there are any faulty processes that are generating extra costs. With one click, you can see which contact drivers are trending up and need special attention. Finally, it can help you discover which areas your agents struggle the most with, so you can provide them with the appropriate training.