The Deskero help desk software is designed to help resolve tickets faster, with more consistency and accuracy. You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channels as per choice and requirement, such as via phone, chat, email, or social media. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero also comes with a knowledge base feature that facilitates compiling customer queries and structuring them into retrievable FAQs. With the escalation feature, you can route challenging tickets to in-house experts. Other necessary features include a self-service portal and live chat.
Deskero Reviews