Dixa is a customer service tool that provides simple, unified, and engaging customer service. It has a call center, contact center, and help desk all integrated into one package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right time. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on one platform. It also has an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and respond to customer queries.
Dixa Reviews