HelpDesk is a ticketing tool that helps customer management for organizations by converting emails into tickets and organizing them. With HelpDesk, users can collaborate with team members, assign tickets, use features like tags and private notes, and browse old messages. HelpDesk also uses security practices to encrypt, process, and store conversation data. The free trial period and basic plan include features such as unlimited users, email channels with a shared inbox, collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
HelpDesk Reviews