Hippo is a customer service chat platform that allows businesses to communicate with customers in real-time. The platform provides businesses with relevant information to help them offer the best customer support possible. It also helps businesses keep visitors engaged by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure. It also sends canned responses and support to individual customers, saving businesses time. The platform comes equipped with an interactive dashboard and offers seamless integration with external channels like Salesforce, Shopify, Hubspot, Zapier and more.