Kayako is a help desk software that also doubles as a CRM software. This allows you to keep both your internal team and your customers happy. With Kayako, you can monitor customer conversations and queries across any social media channel of your choice and personalize your customer service. Additionally, it offers ecommerce support. This internal help desk software offers support in a variety of areas such as IT, finance, and HR. Kayako features live chat, help center ticket, and email capabilities. It also has a login-only Help Center that helps users answer their own queries. In addition, Kayako can automate workflows, has virtual forms to collect the info it needs, offers canned responses, generates reports, creates user profiles, and can map customer journeys.
Kayako Reviews