The Sparkcentral platform allows users to manage all asynchronous messaging channels, including those with human and virtual customer service agents. The platform's Automated Message Distribution (AMD) engine supports high-growth message volumes. Sparkcentral supports a wide range of messaging channels, including WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.
Sparkcentral Reviews