Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. With Supportbench, managers have the ability to boost their team's productivity by allowing them to handle multiple cases at the same time. This is made possible through a customisable and single-pane glass view. In addition, Supportbench comes with built-in scheduling tools that can be directly synced with a team calendar. Supportbench also allows users to capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management