An enterprise-class customer support platform with a modern cloud solution, Talkdesk. It has a click-to-call feature using which you can call directly from your help desk and website. Based on caller data and IVR selection, inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and Salesforce. Talkdesk assigns a unique tag to every contact, using which you can easily sort and identify required contact details. Moreover, it has a call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.
TalkDesk Reviews