UseResponse is a customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes provisions for help desk and ticketing which helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.
UseResponse Reviews