VICIdial is a cloud-based, open-source contact center solution that offers a number of features for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features that are available in a single web-based interface. VICIdial also offers skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows
VICIdial Reviews