Wisdom is a powerful customer engagement tool that allows teams to see what their customers are doing in real time, without any downloads. This provides amazing support and allows for the development of great features. You can accurately and professionally reach out to customers in need, as you can handle their issues with complete context by retracing their steps with them. You can also keep them updated at all times. Use the Search Analytics to understand what your customers want and build a relationship with them through enriched social media feeds. Wisdom’s omnisearch also allows for a comprehensive search for customers, companies and moments in time. You can share company notes and important recorded clips with other users to help them out. You can also collaborate to write and run SQL queries.