About Company

Callbell is a customer support management platform that enables companies to provide customer support over various channels, like Messenger, WhatsApp, Telegram and Instagram. The platform allows users to support customers on their preferred messaging channel, in collaboration with in-house teammates. Moreover, detailed statistics provided by Callbell can be used to analyse the real-time performance of individual teams, streamline accurate communication strategies and channelise the overall communication mechanism between the company and customers. Callbell widgets can be installed on a website within 3 minutes to continue with a real-time chat facility. Finally, multilingual seminars organised by Callbell serve as a knowledge base for individual users, enabling them to make more productive decisions related to their business.

Pricing of Callbell

Widget

USD 0

USD 0

  • Create your chat widget
  • Widget statistics
  • Callbell branding
  • Create your chat widget
  • Widget statistics
  • Callbell branding

Chat management

USD 0

USD 0

  • Chat management Inbox
  • Connect Facebook Messenger
  • Connect Telegram
  • Connect Instagram Direct (€ 20 / month)
  • Connect WhatsApp (from € 35 / month)
  • Chat management Inbox
  • Connect Facebook Messenger
  • Connect Telegram
  • Connect Instagram Direct (€ 20 / month)
  • Connect WhatsApp (from € 35 / month)

Enterprise

USD 0

USD 0

  • Dedicated support
  • 15+ agents
  • Multiple teams
  • Dedicated support
  • 15+ agents
  • Multiple teams

Key Features of Callbell

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling
  • Video Chat
  • Call Me Option

Specification

Deployment:

Cloud Hosted

Customer Support:

Phone,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Callbell

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Callbell
  • Headquarter: Paris, North-central France
  • Website: Visit Website
  • Social Media:

Description

Callbell Video

Alternative

Zoho SalesIQ

Conversations that convert, connections that last

Callbell Screenshots

User Reviews Review Write a Review

quote
Callbell - the worst WhatsApp Integration ever

The service worked well for the first couple of weeks and then we ran into a wave of different problems like:1. Large latency in sending the messages2. Some of the messages weren't delivers to the end user at all3. When writing to a new contact for the 1st time - the message is sent twice4. The names of the contact are not syncronized across with the original WhatApp application5. No ability to send voice messages, files or see if the messages was delivered or read.The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended.

AA
- Amal Abdullaev
Reviewed at 26/08/2021
Source: trustpilot.com
quote
"Fast to integrate profiles and easy to use"

What do you like best?

With Callbell it is really easy to integrate your social media channels (instagram, whatsapp, telegram etc) so that people chat with you when they are on your website. The basic function is free, which I find awesome. When you want more specific functionalities such as chat inbox and a mobile app you'll have to pay a monthly fee for number of users.

What do you dislike?

When first introducing callbell on our website we used the free version in order to get an impression of Callbell. We had some troubles and therefore we contacted their support, which took quite some time. But when you are a paying customer they are much faster. They should also pay some attention to the free customers, since they might become paying ones like us.

What problems are you solving with the product? What benefits have you realized?

Integrate a chat button, so that website visitors can easily contact us if they have any questions regarding our service. This enables us to be much faster and interactive with our customers instead of classic emails.

CC
- Charlotte C
Reviewed at 02/12/2020
Source: g2crowd.com
quote
"Maintain great communication with your partners or clients through Callbell."

What do you like best?

Callbell is a great application for my taste, it has served me quite a bit, because it has served us to do things better, because communication is a fundamental part of business growth, the application allows you to go testing the functions it has, it integrates almost perfectly with Whattsapp bussines and facebook, is a new work experience, which had never been implemented, I love how it is implementing more and more things because every time it becomes more unique.

What do you dislike?

Really Callbell to this day has not given us inconvenience or displeasure, on the contrary every time we learn new functions we get hooked more with it is incredibly fantastic and adapts to our work needs.

Recommendations to others considering the product:

I recommend you to try all the platforms with which callbell has because it has many social networks that has been adding little by little, with this application you will maintain direct contact with your customers in an easier way, help companies to grow organizationally, is a privilege to have this great software.

What problems are you solving with the product? What benefits have you realized?

The use we give to this software is to communicate with our customers about certain uncertainties or doubts that cause our products, Callbell is the means that connects us with social networks and our customers to maintain a perfect communication in real time and thus keep the customer satisfied, really facilitates a lot of work, I think it is one of the best.

JG
- Jorge G
Reviewed at 29/10/2019
Source: g2crowd.com
quote
"The best app for connecting with customers."

What do you like best?

I love to call, it seems that when he uses it he is the closest to our customers. We use or call just for testing and even today he uses it a lot because he is very safe and easy to use.Other than that, your connection to WhatsApp doesn't allow any more clients yet, so I use this software a lot.

What do you dislike?

We love to use or call, with it is faster to do our jobs, someone can answer all the questions they ask about the whatsapp business, because we always have smartphones to use, so I have nothing critical about the program.

Recommendations to others considering the product:

Its configuration is quite simple, as each one is very safe since it was first used and we thank ourselves for using our work and we take special care of our customers. CallBell is perfect and we just have to thank.

What problems are you solving with the product? What benefits have you realized?

From the beginning, or callbell became my favorite app to match whatsapp, and the jobs were rewarded later, because all our clients liked the way the jobs, so their software is great and secure. .CallBell is us enough.

LM
- Lorena M
Reviewed at 08/10/2019
Source: g2crowd.com
quote
"A very good platform to use the famous social networks."

What do you like best?

A really useful platform, because it makes our communication very effective, since we use it to communicate directly with clients who are far away and thanks to the fact that we unify it with Facebook, Instagram and WhatsApp Business, we do it in real time. Managing it is very easy and it's free.

What do you dislike?

We adapt quickly and learn to use immediately, as it has a very intuitive interface adapted to the needs of our organization. So far we have nothing negative to say about Callbell, because we love it.

Recommendations to others considering the product:

I can say with certainty that Callbel is an excellent software, because our communication improved considerably. Every day we are proud to know that we can communicate directly with clients and colleagues without any problem, because the truth is that this software has not failed us. We recommend it because we have obtained great advantages to communicate and we have eliminated the expenses in long trips, because we do everything with our social networks integrated to Callbell.

What problems are you solving with the product? What benefits have you realized?

We improve our communication, because communications are made without unforeseen events and, best of all, we use it with our phones, and the great advantage is that we do not have to be connected to our offices, because we do it freely wherever we want. We increase our clientele and our ability to unify allied companies, because we do it with Callbell.

FV
- Fabiana V
Reviewed at 03/08/2019
Source: g2crowd.com

Read More Reviews

FAQ's

Callbell has 3 plans,

  • Widget USD 0
  • Chat management USD 0
  • Enterprise USD 0

Callbell is the Live Chat Software Used for the below functionalities

Top 5 Callbell features

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form

Callbell provides Phone,Online (Ticket) support.

Callbell is not allowing Free Trial.