About Company

The Deskero help desk software is designed to help resolve tickets faster, with more consistency and accuracy. You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channels as per choice and requirement, such as via phone, chat, email, or social media. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero also comes with a knowledge base feature that facilitates compiling customer queries and structuring them into retrievable FAQs. With the escalation feature, you can route challenging tickets to in-house experts. Other necessary features include a self-service portal and live chat.

Pricing of Deskero

Grow

USD 12

/User/Month

USD 9

/User/Month

  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs
  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs

Business

USD 30

/User/Month

USD 25

/User/Month

  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)

Premium

USD 120

/Month

USD 90

/Month

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations
  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Key Features of Deskero

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Deskero

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Deskero
  • Headquarter: london, London United Kingdom
  • Website: Visit Website
  • Social Media:

Description

Deskero Video

Deskero Screenshots

User Reviews Review Write a Review

quote
"goooooooodddddddd"

What do you like best?

ottimo prodotto semplice e funzionale per la gestione dei ticket e attività clienti

What do you dislike?

il prodotto non presenta problemi di sorta

What problems are you solving with the product? What benefits have you realized?

gestione delle attività da scolgere

Reviewed at 23/07/2019
Source: g2crowd.com
quote
"Simple easy and effective Help Desk "

What do you like best?

Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all.

What do you dislike?

So far no downsides as it is easy ti deploy and implement

What problems are you solving with the product? What benefits have you realized?

Accountability between agents and improving customer service

Reviewed at 14/07/2019
Source: g2crowd.com
quote
"Deskero"

What do you like best?

Deskero has helped us manage how we communicate to our customers. As part of the admin at Zuhri medicare, I am glad to say that I love how we now can monitor how our sales agents are performing and we compensate them according to how they deliver. It is also easy to use and the user interface is great.

What do you dislike?

We wanted to install it to our server since to the sensitive information we handle but we could not do that.

Recommendations to others considering the product:

Deskero has helped us improve our customer service as a company.

What problems are you solving with the product? What benefits have you realized?

We wanted a way to manage and compensate our sales agents appropriately to how they are delivering to the company.

Reviewed at 14/07/2019
Source: g2crowd.com
quote
"Deskero Review - An Amazing tool"

What do you like best?

I like that the tool is very effective when it comes to communication both in-house and with customers and it comes to with a great UI.

What do you dislike?

So far everything is perfect, No issues at all.

Recommendations to others considering the product:

Deskero is a must have for a business. Try it today

What problems are you solving with the product? What benefits have you realized?

With the Deskero, handling customer issues is effortless. Communication is also made easy with this tool

Reviewed at 05/07/2019
Source: g2crowd.com
quote
"Great program "

What do you like best?

Never had issues, tracks performance as needed and is super simple to use

What do you dislike?

Nothing at the moment, I am new to the company, and this is the first company that I’ve used the program with. It does however take a very long time to load, so I guess that would’ve the only issue.

What problems are you solving with the product? What benefits have you realized?

No problems, but I really like how well it tracks performance and productivity.

Reviewed at 27/06/2019
Source: g2crowd.com

Read More Reviews

FAQ's

Deskero has 3 plans,

  • Grow USD 12 /User/Month
  • Business USD 30 /User/Month
  • Premium USD 120 /Month

Deskero is the Help Desk Software Used for the below functionalities

Top 5 Deskero features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Deskero provides Phone,Business Hours,Online (Ticket) support.

Deskero is not allowing Free Trial.