About Company
Pricing of Dixa
Essential
USD 39
/User/Month
USD 0
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
- Offers
- Advanced Search
- Side Conversations
- Notes & Tags
- Transfers
- Analytics
- Activity Log
- Data Export
- Integrations
- Mobile SDK
- Customizable Contact Forms
- Contact Form API
- Contacts
- Conversation Overview
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
- Offers
- Advanced Search
- Side Conversations
- Notes & Tags
- Transfers
- Analytics
- Activity Log
- Data Export
- Integrations
- Mobile SDK
- Customizable Contact Forms
- Contact Fo
Growth
USD 89
/User/Month
USD 0
- Includes features of Essential plan
- plus
- All Channels (Phone
- Dixa Messenger
- Live Chat
- SMS
- Facebook Messenger
- and Contact Forms)
- External Knowledge Base
- CSAT Measurement for Live Chat
- and Dixa Messenger
- Callback
- Language Detection
- Scheduled Conversations
- Agent Teams
- Unlimited Custom Cards
- Business Critical Integrations
- Includes features of Essential plan
- plus
- All Channels (Phone
- Dixa Messenger
- Live Chat
- SMS
- Facebook Messenger
- Instagr
Ultimate
USD 139
/User/Month
USD 0
- Includes features of Growth plan
- plus
- Routing with External Data
- Knowledge-Centered Service
- Advanced Conversation Automations
- Agent Identity with SCIM
- Sandbox Access
- Activity Log API
- Bulk Actions
- Routing Assistant in Dixa Messenger
- Includes features of Growth plan
- plus
- Routing with External Data
- Knowledge-Centered Service
- Advanced Conversation Automations
- Agent Identity with SCIM
- Sandbox Access
- Activity Log API
- Bulk Actions
- Routing Assistant in Dixa Messenger
Custom
USD 0
USD 0
- Includes features of Ultimate plan
- plus
- Custom API Limit
- Knowledge API
- Custom Services and Support
- Special Integration and Transition Support
- Includes features of Ultimate plan
- plus
- Custom API Limit
- Knowledge API
- Custom Services and Support
- Special Integration and Transition Support
Key Features of Dixa
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Dixa
SMEs
Enterprises
Company Details
- Company Name: Dixa
- Headquarter: Copenhagen, Copenhagen Denmark
- Website: Visit Website
- Social Media:
Description
Dixa Video
Alternative
Dixa Screenshots
User Reviews 
Write a Review
ALTID noget galt med programmet
ALTID noget galt med programmet - Har brugt det på mit arbejde i tre år og det er decideret skod!Jeg skal bare ringe og modtage opkald, men det kan oftest ikke lade sig gøre.Har skrevet til support utallige gange, men det er jo noget nyt der ikke fungerer hver uge.Hold jer langt væk.
- René Vincent
"Dixa has a very easy-to-use and user-friendly interface"
What do you like best?
Dixa We have been using Dixa for about 2 years and so far it has reached our expectations when implementing it in the company since dixa has everything in one place, now everything is organized since dixa has many functions (telephone, group video chat and even Facebook Messenger) its interface is very friendly since it is very easy to use and even our older employees who do not know much about computer science, the transition to Dixa has been very easy, we also liked the notification system that they implement, they make you can respond When the client contacts you without delay, the dixa technical support is also friendly and at your entire disposal, they provide 24/7 technical support which makes all problems are solved almost immediately
What do you dislike?
In all this time we have only had one problem since sometimes certain clients could not attach files or they could not review the attachments that were sent to them but we had a chat with technical support and they managed to solve it so yes it was not a very big problem that we had with the software
What problems are you solving with the product? What benefits have you realized?
Dixa has helped us so that all the information of our clients and their correspondence is now organized and answered much more quickly and efficiently we are undoubtedly more organized and has helped us to face daily activities more quickly
- Melinda M
"Obtain a greater flow of customer service for your company."
What do you like best?
It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the assistance it offers regarding the inconveniences presented, offering very alternative solutions. Considerable and guaranteeing a fast service, which is one of the terms by which I really like Dixa, underlining its live chat function to clarify various questions from customers towards our platform, which makes it incredible.
What do you dislike?
It does not present functionalities that are often used in its design, which makes it a non-complex application, when it refers to the indeterminable option of different ways of communication, one of these services not available is video chat, which would be useful to interact with potential clients offering higher quality support, or web conferences to attract high-end companies for more accommodation from different companies, this makes Dixa a software with few functions for better performance.
Recommendations to others considering the product:
If you are looking for a service that allows you to satiate the problems presented to your customers on a daily basis in a fast and massive way, including phone calls, emails, live chats based mainly on real-time, that offers intelligent call routing based on skills and other agent management tools, because Dixa is the best solution for your company, offering an excellent, effective and easy service.
What problems are you solving with the product? What benefits have you realized?
Dixa is used with fundamental principles in our organization for its personal customer service function, based on the cloud to perform conversions in real time, frequently used thanks to its simplicity and ease of design, this software allows us to attend to the clientele of my company, through different means of communication such as by phone, email and chat from a live screen to serve our powerful individuals in a way considered speedy.
- Sam J
"Could not be happier to have switched over to Dixa"
- Cornelia B
"A complete and perfect structured communication system."
What do you like best?
Customer conversations are translated in real time. It's amazing. The truth is, if I didn't know Dixa had that feature, I wouldn't suspect I was reading something translated. That way we can communicate much better, no matter what the language.
The list of orders and the history of conversations are accessible so that we can give personalized attention to the client. I think it's a good idea because anyone can provide effective attention.
It has integration with real time chat and email. This makes it easier and more comfortable for the customer to communicate with us. We simply respond.
What do you dislike?
There are times when the translator of conversations behaves strangely: he does not always translate well. It happens rarely, but it is disconcerting.
I've only had that problem 3 or 4 times. The rest of the software makes me very happy.
Recommendations to others considering the product:
Dixa is so efficient and fulfills its objective so well that it seems to me an essential software for any company that has customer service. I highly recommend its implementation to make previously complicated tasks easy.
What problems are you solving with the product? What benefits have you realized?
In our company, the customer service staff consists of 4 people who speak 3 languages. Sometimes that wasn't enough and we didn't know how to respond to non-English speaking customers. It was very frustrating because we would ask them to communicate in English and some would not want to and would leave without being attended to. Those who accepted this condition often used translators who did not work very well. Those who had a basic understanding of English were often unable to express themselves accurately.
With Dixa, the language barrier was over. Now it doesn't matter who attends to the client, because we always understand him.
- Gibson O
FAQ's
Dixa has 4 plans,
- Essential USD 39 /User/Month
- Growth USD 89 /User/Month
- Ultimate USD 139 /User/Month
- Custom USD 0
Dixa is the Help Desk Software Used for the below functionalities
Top 5 Dixa features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Dixa provides Phone,Online (Ticket) support.
Dixa is not allowing Free Trial.