Elevio

We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform.

There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is very helpful in this regard and they even hinted at research that they're doing about possible new features in this area.

Our users get relevant articles about the features on each page and this really helps them create and publish courses. The search feature is easy to use and will even find the right results if the user misspelt something.

Previous software that we used made it very challenging for us to get the different language versions in sync, this is actually very easy with elev.io.

The statistics and extensive details about article quality help us to optimise the articles. That's something that I haven't encountered in any other software.

Elevio has a clear focus with their features around onboarding & self-help and they work together exceptionally well.

We started off just with the assistant and now started to replace more and more of our existing solutions with elev.io features - for example contact and feedback forms (elevio modules) or the hosted KB.

The implementation and setup was really fast and still there is enough room to customize everything to our products. We ran into issues a few times, but support answered very quickly and helped out.

There's nothing we really dislike. Currently the hosted knowledgebase has only one layout (custom CSS / JS is possible). This layout is okay, but we're looking forward to when there are some more customization and layout options available, especially for the start page.

With the assistant we provide self-help options directly in the software and also streamline the process when customers need to get in touch. With the custom form we have a contact form that sends our support all relevant data on the customer together with the request, allowing our team to handle requests much more efficiently.

We use the assistant as a one-stop solution for all of our in-app help, this includes a contact form, feedback form, help articles, status page for the software and a link to our community. With the custom modules we could combine all these features into one help widget.

Especially having all the help articles and contact options available directly in the software is an amazing benefit to give users quick help when they need it.

It was very easy to setup Elev.io and get up and running quickly. Their support is responsive and helpful.

There are a couple of features that we would like, including the ability to use language translations in the text or articles.

Elev.io allows our users to self-service their training in our application.

If you do your research you'll find that most other tools require dev work and integration help but this is extremely simple with a quick ROI and TTV

Self service, onboarding, bringing learning into the flow of work. All of these have been key and in just 3 months we've cut our ticket volume from 16k to 5k.

If you're looking to establish your knowledge base, walkthroughs and chat support all in one tool, I believe elevio is currently the best option on the market.

Elevio helps us automate and streamline our customer support. Being a small team, having self-serve resources is critical for us in order to scale our operations. Elevio definitely helps with this.