Front

PROS & CONS

What are the best aspects of this product?

What makes Front superior to other email platforms? The list is long—but allow me to paint a picture. With it, I've managed to filter my emails and auto-save them in their respective inbox folders. Configuring this may seem tedious, but Front's interface is incredibly simple and straightforward. I've also seen an increase in collaboration and productivity within my team too. I am such a big fan!

What aspects are problematic or could work better?

Nothing. Everything works perfectly well from my end.

What specific problems in your company were solved by this product?

Front is king when it comes to organizing my mailbox and improving my communication efforts. Not only that, but it also makes sure that all of our ongoing projects are accounted for.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We're at the height of email communications, and Front is (as it is aptly named) at the front row. Other emailing platforms pale in comparison to its features, even Gmail. This is where we exchange ideas, collaborate within the team, tag tasks in, and so much more! I didn't think email could be collaborative platform, but Front has introduced new ways to communicate with my team.

What aspects are problematic or could work better?

Using Front feels like having a shared inbox. Depending on the need, this can be seen as either a good or bad thing. The former becomes more blatant when I need to dig for a particular email and would need to use the search engine. Instead of simply sifting through my personal emails, it makes the round across the inboxes of my teammates. It's quite pricey too. I hope they would offer a company discount so we don't have to pay for individual users.

What specific problems in your company were solved by this product?

Front helps our team organize our inbox better. The filter option is particularly useful in this regard. We've been able to structure our inbox folders properly so we can address requests from different departments more efficiently. We can easily come back to conversations too by simply hitting the snooze function.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Front streamlines all of our email correspondence. It's not just for receiving ticket requests from customers, but it also serves as a communication tool between members of our team and other departments. Ever since implementing this into our workflow, I've been able to respond more efficiently to my emails. It's user-friendly, plus the design is clean and simple. Not to mention, Front has a commendable team working to support its users. I'm really grateful for the support.

What aspects are problematic or could work better?

I've noticed a few minor bugs. The display information about the client is not accurate—but the system corrects itself after a few seconds. It's also difficult to track messages that are sent to me within the company. This is such a shame because internal tracking would be useful when tagging messages with specific tickets. The search feature is not as thorough as I would like it to be also.

What specific problems in your company were solved by this product?

Front makes sure that all incoming requests are filtered to the correct department and agent. This way, all of our tasks are accurately assigned and everyone is accountable for each ticket filed. Needless to say, this has increased our efficiency as a company.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Front specializes in collaboration and visibility within a team setting. I had been on the lookout for a platform that would encourage productive conversation between members of our team, and I'm glad I came across this solution. We've been able to configure the setting according to our needs, and our team is thriving because of this. I can't wait to discover more ways to make the most out of this.

What aspects are problematic or could work better?

Front does its job so well that everyone gets notified whenever an email is fired off between team members. While having a common inbox has its perks, it would be nice to have a running conversation with customers without notifying everyone else.

What specific problems in your company were solved by this product?

This tool has exponentially increased our productivity. Not only that, but we've also been able to work more closely with our peers in responding to our customers. The quality and quantity of our online communications have increased greatly thanks to Front. Our team is now more efficient than ever!

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.

What aspects are problematic or could work better?

I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts

What specific problems in your company were solved by this product?

We have customers contacting us from all angles and they don't want new communication channels. They love their email, so that's where we help them. With Front we can channel them all into our system and delegate them to a team member simply and easily.

Are you a current user of this product?

Yes