About Company

HappyFox is a popular help desk software that offers an excellent customer support solution. This robust help desk ticketing system comes with all the essential help desk features, such as SLA management, survey and feedback, help desk reporting, asset and task management, escalation, customization, community forums, self-service portal, and knowledge base. HappyFox helps store contextual customer information, and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency, etc. An in-depth ticket life-cycle report allows tracking each ticket's history.

Pricing of HappyFox

Mighty (Agent-Based)

USD 39

/Month

USD 29

/Month

  • $29 per Agent per Month billed Yearly ($1740 per Year)
  • $39 per Agent per Month billed Monthly ($2340 per Year)
  • $26 per Agent per Month billed 2 Years ($1560 per Year)
  • $27 per Agent per Month billed 3 Years ($1620 per Year)
  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance
  • $29 per Agent per Month billed Yearly ($1740 per Year)
  • $39 per Agent per Month billed Monthly ($2340 per Year)
  • $26 per Agent per Month billed 2 Years

Fantastic (Agent-Based)

USD 59

/Month

USD 49

/Month

  • $59 per Agent per Month billed Yearly ($3540 per Year)
  • $49 per Agent per Month billed Monthly ($2940 per Year)
  • $39 per Agent per Month billed 2 Years ($2340 per Year)
  • $41 per Agent per Month billed 3 Years ($2460 per Year)
  • Includes features of Mighty plan
  • plus
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center
  • $59 per Agent per Month billed Yearly ($3540 per Year)
  • $49 per Agent per Month billed Monthly ($2940 per Year)
  • $39 per Agent per

Enterprise (Agent-Based)

USD 79

/Month

USD 69

/Month

  • $69 per Agent per Month billed Yearly ($4140 per Year)
  • $79 per Agent per Month billed Monthly ($4740 per Year)
  • $52 per Agent per Month billed 2 Years ($3120 per Year)
  • $55 per Agent per Month billed 3 Years ($3300 per Year)
  • Includes features of Fantastic plan
  • plus
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA
  • $69 per Agent per Month billed Yearly ($4140 per Year)
  • $79 per Agent per Month billed Monthly ($4740 per Year)
  • $52 per Agent per Month billed

Enterprise Plus (Agent-Based)

USD 99

/Month

USD 89

/Month

  • $89 per Agent per Month billed Yearly ($5340 per Year)
  • $99 per Agent per Month billed Monthly ($5940 per Year)
  • $64 per Agent per Month billed 2 Years ($3840 per Year)
  • $69 per Agent per Month billed 3 Years ($4140 per Year)
  • Includes features of Enterprise plan
  • plus
  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager
  • $89 per Agent per Month billed Yearly ($5340 per Year)
  • $99 per Agent per Month billed Monthly ($5940 per Year)
  • $64

Starter (Unlimited Agents)

USD 1

/Month

USD 1

/Month

  • $1499 per Month ($17
  • 988 per Year)
  • $1149 per Month billed 2 Years ($13
  • 752 per Year)
  • $1299 per Month billed 3 Years ($15
  • 588 per Year)
  • Unlimited Agents
  • 10
  • 000 Tickets / Year
  • 10 Custom Fields
  • $1499 per Month ($17
  • 988 per Year)
  • $1149 per Month billed 2 Years ($13
  • 752 per Year)
  • $1299 per Month billed 3 Years ($15
  • 588 per Year)
  • Unlimited Agents
  • 10
  • 000 Tickets / Year
  • 10 Custom Fields

Growth (Unlimited Agents)

USD 1

/Month

USD 1

/Month

  • $1999 per Month ($23
  • 988 per Year)
  • $1599 per Month billed 2 Years ($19
  • 188 per Year)
  • $1729 per Month billed 3 Years ($20
  • 748 per Year)
  • Unlimited Agents
  • 20
  • 000 Tickets / Year
  • 20 Custom Fields
  • $1999 per Month ($23
  • 988 per Year)
  • $1599 per Month billed 2 Years ($19
  • 188 per Year)
  • $1729 per Month billed 3 Years ($20
  • 748 per Year)
  • Unlimited Agents
  • 20
  • 000 Tickets / Year
  • 20 Custom Fields

Scale (Unlimited Agents)

USD 2

/Month

USD 2

/Month

  • $2999 per Month ($35
  • 988 per Year)
  • $2399 per Month billed 2 Years ($28
  • 788 per Year)
  • $2609 per Month billed 3 Years ($31
  • 308 per Year)
  • Unlimited Agents
  • 100
  • 000 Tickets / Year
  • 100 Custom Fields
  • $2999 per Month ($35
  • 988 per Year)
  • $2399 per Month billed 2 Years ($28
  • 788 per Year)
  • $2609 per Month billed 3 Years ($31
  • 308 per Year)
  • Unlimited Agents
  • 100
  • 000 Tickets / Year
  • 100 Custom Fields

Scale Plus (Unlimited Agents)

USD 4

/Month

USD 4

/Month

  • $4999 per Month ($59
  • 988 per Year)
  • $3999 per Month billed 2 Years ($47
  • 988 per Year)
  • $4329 per Month billed 3 Years ($51
  • 948 per Year)
  • Unlimited Agents
  • 250
  • 000 Tickets / Year
  • 200 Custom Fields
  • $4999 per Month ($59
  • 988 per Year)
  • $3999 per Month billed 2 Years ($47
  • 988 per Year)
  • $4329 per Month billed 3 Years ($51
  • 948 per Year)
  • Unlimited Agents
  • 250
  • 000 Tickets / Year
  • 200 Custom Fields

Key Features of HappyFox

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software, Help Desk Software For Mac, Affiliate Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses HappyFox

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: HappyFox
  • Headquarter: Irvine, California United States
  • Website: Visit Website
  • Social Media:

Description

HappyFox Video

HappyFox Screenshots

User Reviews Review Write a Review

quote
Top class customer and ticket tracking system

PROS & CONS

What are the best aspects of this product?

We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders.

What aspects are problematic or could work better?

My only gripes are the app is not available in French and we are not able to use whitelisted URL.

What specific problems in your company were solved by this product?

We use HappyFox’s smart rules and knowledge base to redirect our customers to the detailed answers for their queries. This saves us the tedious work of composing replies and creating screen capture repeatedly for common queries.

Are you a current user of this product?

Yes

EM
- Emilio
Reviewed at 26/10/2021
Source: financesonline.com
quote
Good ticketing app for small businesses

PROS & CONS

What are the best aspects of this product?

HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use.

What aspects are problematic or could work better?

Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is a relief. Another issue is the mobile apps need to be improved to enable our agents to reply to tickets on the go.

What specific problems in your company were solved by this product?

HappyFox provides us a system that can easily manage client issues including deadlines and dependencies.

Are you a current user of this product?

Yes

AB
- Abe
Reviewed at 15/10/2021
Source: financesonline.com
quote
Excellent help desk app for our company

PROS & CONS

What are the best aspects of this product?

I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers.

What aspects are problematic or could work better?

I have no specific complaints. I request the vendor to keep adding more out of the box reporting as well as useful features.

What specific problems in your company were solved by this product?

We use HappyFox for SLA automation, team management, volume ticketing, and customer service.

Are you a current user of this product?

Yes

MA
- Martha
Reviewed at 15/08/2021
Source: financesonline.com
quote
Gives value for investment

PROS & CONS

What are the best aspects of this product?

HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day.

What aspects are problematic or could work better?

There are many areas for improvement: Employee wise filter is not available, I cannot use a mobile device to transfer tickets from one category to another, flat architecture with no categories/ sub departments, it will be more user friendly to show escalation tickets separately, there are no category wise statues, contact details should be displayed to all users, and there is no IP-based access which will improve security. To be fair, the vendor has promised to resolve the last two issues in the next release.

What specific problems in your company were solved by this product?

HappyFox has greatly improved our accountability and productivity, and drastically reduced our response time.

Are you a current user of this product?

Yes

KE
- Ken
Reviewed at 13/08/2021
Source: financesonline.com
quote
Makes it easy to keep track of your tickets

PROS & CONS

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes

HE
- Herman
Reviewed at 13/04/2021
Source: financesonline.com

Read More Reviews

FAQ's

HappyFox has 8 plans,

  • Mighty (Agent-Based) USD 39 /Month
  • Fantastic (Agent-Based) USD 59 /Month
  • Enterprise (Agent-Based) USD 79 /Month
  • Enterprise Plus (Agent-Based) USD 99 /Month
  • Starter (Unlimited Agents) USD 1 /Month
  • Growth (Unlimited Agents) USD 1 /Month
  • Scale (Unlimited Agents) USD 2 /Month
  • Scale Plus (Unlimited Agents) USD 4 /Month

HappyFox is the Help Desk Software Used for the below functionalities

Top 5 HappyFox features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

HappyFox provides Phone,Online (Ticket) support.

HappyFox is not allowing Free Trial.