HelpCrunch

• Visitor Targeting
• Transfers
• Shortcut Messages
• Persistent Chat
• Offline Form
• Knowledge Database
• Co-Browsing
• Agent Scheduling
• Video Chat
• Call Me Option
• Incident Management
• Social Media Integration
• Multi-Channel Communication
• Macros (Templated Responses)
• Document Storage
• Customizable Branding
• Ticket Management
• Surveys & Feedback
• Known Issue Management
• Knowledge Base
• Contract (SLA Management)
• Automated Routing
• Alerts (Escalation)
• Self Service Portal
• Live Chat
• Community Forums

• Company Name: HelpCrunch
• Headquarter: Wilmington, Delaware United States
• Website: Visit Website
• Social Media:

Has everything I need in a customer engagement tool

PROS & CONS

What are the best aspects of this product?

HelpCrunch provides all the features I am looking for in a customer engagement tool at a cheaper price. They have a good documented API and dev docs and their customer support are very informative. Definitely a great alternative for Intercom.

What aspects are problematic or could work better?

Widgets can be confusing when using different browsers.

What specific problems in your company were solved by this product?

Informing customers of our relevant features and offers. Getting customer feedback. Customer onboarding.

Are you a current user of this product?

No

EB

- Ebba

Reviewed at 26/11/2021

Source: financesonline.com

So far so good

PROS & CONS

What are the best aspects of this product?

Been using the app for only a month and I love it! It has a great simple design and we get to interact with customers in real-time. Plus, they have an amazing customer support team.

What aspects are problematic or could work better?

Relatively affordable, but the price for adding a second team is a bit pricey for me.

What specific problems in your company were solved by this product?

Great help for engaging with customers, helping them in decision-making in real-time.

Are you a current user of this product?

Yes

KA

- Karl

Reviewed at 26/10/2021

Source: financesonline.com

Great tool for automated customer engagement

PROS & CONS

What are the best aspects of this product?

We are very satisfied with HelpCrunch for our automated system of customer support. Using the application for our mobile application has helped us deal with general and specific queries. Plus, it is simple and easy to use.

What aspects are problematic or could work better?

email campaigns need improvement.

What specific problems in your company were solved by this product?

Centralized communication channel, centralized ticketing system.

Are you a current user of this product?

Yes

BR

- Breana

Reviewed at 01/10/2021

Source: financesonline.com

Improved customer interaction

PROS & CONS

What are the best aspects of this product?

HelpCrunch is a great application for improving our customer experience on our website. We have been using it for four months now and so far no regrets in choosing HelpCrunch.

What aspects are problematic or could work better?

HelpCrunch has a "default" interface; I hope we can customize it to adapt to our needs.

What specific problems in your company were solved by this product?

The application helped us improve customer interaction online. We get to address their concerns more efficiently and we also get to track the statistics of customer/client engagement.

Are you a current user of this product?

No

FO

- Forrest

Reviewed at 19/09/2021

Source: financesonline.com

Great value for your money!

PROS & CONS

What are the best aspects of this product?

Affordable yet extensive! With the little time that I'm using HelpCrunch, it has helped me a lot with improving customer interaction. It has everything I am looking for in a communication tool.

What aspects are problematic or could work better?

Nothing major, but adding customization features could help.

What specific problems in your company were solved by this product?

Better customer interaction. The app has been a great tool for informing customers, smoothen our relationship with clients, and helped us organize our system. Best app I have ever dealt with.

Are you a current user of this product?

Yes

IS

- Isidro

Reviewed at 17/09/2021

Source: financesonline.com

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