About Company
Pricing of HelpDesk
Team
USD 34
/User/Month
USD 29
/User/Month
- Multiple mailboxes
- Reply address assigned to Team
- Multiple email templates
- Automated assignment
- Collision detection
- Screen recording
- Automated workflows: Unlimited
- Private notes
- Email delivery tracking
- Agent signatures
- Canned responses
- Agent rating
- Customer details
- Custom fields
- Tagging
- File sharing
- Contact form: Unlimited
- Mentioning
- Followers
- Priorities
- Ticket merging
- Customization Custom domains Customizable views Customizable rating message Customizable automatic reply Customizable email temp
Enterprise
USD 0
USD 0
- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Audit log
- Security assistance
Key Features of HelpDesk
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses HelpDesk
SMEs
Enterprises
Company Details
- Company Name: HelpDesk
- Headquarter: Lower Silesia,
- Website: Visit Website
- Social Media:
Description
HelpDesk Video
Alternative
HelpDesk Screenshots
User Reviews 
Write a Review
AVOID AT ALL COSTS! They will shut your account without warning
Horrible company, they have shut down our account without a notice, no refund and no explanation.I had to chase them for days just to get a response, they still didn't refund me and said that they are allowed to shut an account without any notice. They don't care about their customer. The irony is that they make customer service software.AVOID at all costs. I would literally use ANY tool besides theirs.Regarding their software - its OK. Basically a generic customer support tool. No API or any special integration. They miss a lot of features which i wont list (not interested in helping them out). Any other help desk will be better than them.Again, avoid.
- A Klein
Amazing!
I have loved my experience with HelpDesk, it offers amazing customer support and the platform itself is rich with features, it’s such a powerful tool; such an upgrade from the regular inbox! It really is an amazing tool! I 100% recommend it and will definitely be continuing to use it.
- Ethan Scott
"Very helpful ticketing system that improved our email communication and customer service"
What do you like best?
My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions.
What do you dislike?
Well, at the moment all works really good and I don't see any fields for improvement.
What problems are you solving with the product? What benefits have you realized?
We managed to better organize the workflow, improved our customer service, especially via email channel.
- Katarzyna K
"Changing the way we provide service"
What do you like best?
We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help.
What do you dislike?
I have no comments on any flaws in HelpDesk. Everything has been smooth so far.
Recommendations to others considering the product:
Those who wish to handle all tickets and customer service processes in an easy and smooth way should definitely consider HelpDesk. We wish we had started with HelpDesk even earlier!
What problems are you solving with the product? What benefits have you realized?
We have been able to provide service much quicker and easier. Our team loves how simple the platform is to use.
- Administrator in Marketing and Advertising
"Efficient solution for customer support"
What do you like best?
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.
What do you dislike?
I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.
What problems are you solving with the product? What benefits have you realized?
When it comes to ticket management and building a better customer bond halpdesh has heloed us a lot, it's very detailed and simple to use
- Anushka P
FAQ's
HelpDesk has 2 plans,
- Team USD 34 /User/Month
- Enterprise USD 0
HelpDesk is the Help Desk Software Used for the below functionalities
Top 5 HelpDesk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
HelpDesk provides Phone,Online (Ticket) support.
HelpDesk is not allowing Free Trial.