Hippo

• Visitor Targeting
• Transfers
• Shortcut Messages
• Persistent Chat
• Offline Form
• Knowledge Database
• Co-Browsing
• Agent Scheduling
• Video Chat
• Call Me Option

• Company Name: Hippo
• Headquarter: Seattle, Washington United States
• Website: Visit Website
• Social Media:

"very easy to use"

What do you like best?

they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours

What do you dislike?

i do not really see any down side to it it is a simple program to use its easy to learn and understand and it can easily be taught to other employees it would be nice if the scroll buttons were darker and stood out better

Recommendations to others considering the product:

i would recommend it

What problems are you solving with the product? What benefits have you realized?

it makes it much easier to manage work order importance

GU

- G2 User in Non-Profit Organization Management

Reviewed at 30/07/2019

Source: g2crowd.com

"Good for tracking of work orders and projects."

What do you like best?

It is easy to use. The dashboard is intuitive. No need for a smart brain to figure out how to use the system.

What do you dislike?

There would be occasional glitch, but everything is fine.

Recommendations to others considering the product:

Easy to use.

What problems are you solving with the product? What benefits have you realized?

In our hotel industry, there are always issues and projects that are need to be done. And it makes it easy to track down the status of those projects.

FS

- Ferdinand S

Reviewed at 17/09/2018

Source: g2crowd.com

"Facilities Operations manager"

What do you like best?

i like that I can manage my staff work orders, prioritize there work, and accurately add in generated work orders

What do you dislike?

sometimes it was difficult to add users, or use a different internet explorer but it always worked with the hippo help

What problems are you solving with the product? What benefits have you realized?

we are using this to guide our maintenance tasks at our business. its beneficial for all staff to be on the same page of work orders

JJ

- jessica j

Reviewed at 12/06/2018

Source: g2crowd.com

"Great product"

What do you like best?

Great product very easy to use and understand . Like the calendar view and the the different levels of priority

What do you dislike?

Sometimes the program freezes up while in the work order screen and also doesn’t always save work orders

What problems are you solving with the product? What benefits have you realized?

The fact that anyone at my company can input a work order has decreased turn around time on calls and reduced callbacks 40%

UI

- User in Facilities Services

Reviewed at 16/05/2018

Source: g2crowd.com

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