Sparkcentral

Its platform in general turns out to be quite simple and easy to handle, the fact that it has integrations with many other messaging applications has been of great help to us to channel our customers' attention in a much easier and more direct way. much simpler and simpler, the fact that it has an internal chat is of great help to us for communications between employees, where they can communicate with each other quite quickly, this is ideal to support the resolution of cases in a way quite fast, allowing us to offer the best possible attention to our clients, the fact that it allows us to integrate with our social networks is quite simple, especially to carry out customer service supports also in this way.

Its reporting options are quite limited, so the information it shows is not of value when making decisions about aspects that may impact the operation of the company.

It has been helping us to a great extent to solve in a fairly rapid way any type of problems that may arise to our clients, by allowing me to have a fairly solid system in terms of customer service, being especially useful and practical to channel the requirements and requests of our clients without any inconvenience, allowing us to offer a fairly complete, safe and efficient service.

Sparkcentral has an amazing support, quick and helpful. Their platform is really a great complementary addition to what we offer with Chatlayer.

Full transition of context variables coming from chatbot still needs to be implemented. Will be soon though.

Get in touch, great sales team.

Having great live-chat platform and capabilities on top of our AI chatbots.

It allows me to send gifs!

UI is fun, clear, and easy to navigate.

stable connection

- Can you integrate Google translate with Sparky? Becasue sometimes I need to handle French chats, and I need to go into separate window of Googld translate to manually do translation. If you don't want to do this, I suppose having a quick option (click or speed key) to copy entire message, it would also be great.

- is it possible, in the long run, for you to integrate with emails, and we do emails directly here? I am using Salesforce at the same time, and it's making me very unproductive. I would love to stop using SF and switching processing emails to Sparky

Replying chats with customers online.

Very interactive, timly, and delightful experience

The support team is always up to date and helpful

The ability to chat with other team members

Option to change the status

The organization of the Knowledge Base

The search function (for past conversations)

The updates we receive for a possible down-time (due to maintenance etc)

The limitation of customizing the app (colour coding/ sounds)

Sometimes it is complicated to create automations and categorize the chats

Missing the option to assign chats to another team directly with no workarounds

Through Sparkcentral we communicate with our guests (pre/post stay during stay). Sparkcentral has helped us grow, by offering a user-friendly platform, with many useful features. Flexibility on adding our own chatbot function was also a pro.

We are able to provide the guests with fast replies (saved on the app's knowledge base), ability to use the metrics has helped us target our audience better but also organise our replies (busy hours ,FAQs etc).

I really like the continuous improvements and the level of service Sparkcentral provides. Also the proactive updates when one of the channels is having problem is really useful.

It would be nice to have an acceptance environment to be able to test features before we apply it in production environment. For example we are looking into SSO (single sign-on) implementation. But when we try to activate SSO, it activates for all agents directly. And when we want to disable it because it doesn't work for everyone. A global password reset is needed. So an acceptance environment would be nice :)

If you are looking for a tool to centralize your social channels. Look no further ;)

Centralising our social channels and especially Whatsapp business in an easy way is helping us to provide this option to our customers