About Company

UseResponse is a customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes provisions for help desk and ticketing which helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.

Pricing of UseResponse

Enterprise Cloud

USD 1

/Year

USD 0

  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software

On-Premise Solution

USD 4

/Year

USD 0

  • Installed on the Server 100% Open Code Hassle Free Updates
  • 100% Open Code
  • Hassle Free Updates
  • Installed on the Server 100% Open Code Hassle Free Updates
  • 100% Open Code
  • Hassle Free Updates
  • 100% Open Code
  • Hassle Free Updates

Key Features of UseResponse

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage
  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling
  • Persistent Chat

Specification

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses UseResponse

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: UseResponse
  • Headquarter: Long Beach, California United States
  • Website: Visit Website
  • Social Media:

Description

UseResponse Video

UseResponse Screenshots

User Reviews Review Write a Review

quote
Extortionate pricing and limited plans

Extortionate pricing and limited plans, most being only 2 agents. Avoid.

LE
- Lewis
Reviewed at 08/02/2020
Source: trustpilot.com
quote
"UseResponse"

What do you like best?

UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a variety of channels, including direct messaging tools that allow you to get real-time feedback from your customers. Always check what your customers think about new aspects of your site or the content you share on your site. Although you don't always receive useful feedback, the ability to talk directly to customers is still very beneficial. Use UseResponse to support any online ticketing needs, which is very helpful for organizations with members or venues where acts occur. There are not too many better programs for companies needing to overhaul their customer service systems or companies dealing with customer support support

What do you dislike?

UseResponse can be a difficult program to use if you don't have extensive knowledge of customer service systems or computers.

Recommendations to others considering the product:

UseResponse allows you to create a help center from which you can handle all your customer service business needs, providing many useful and useful features from a single center where you can manage all of them.

What problems are you solving with the product? What benefits have you realized?

UseResponse has a help desk that allows you to take care of your tickets and gives your customers a place to do the same.

UI
- User in Industrial Automation
Reviewed at 23/10/2019
Source: g2crowd.com
quote
"It allows companies to understand their customers and the opinions of their customers."

What do you like best?

I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email.

What do you dislike?

I have no cons in the use of the software in my company at all.

Recommendations to others considering the product:

UseResponse is a tool that works perfectly for our use case and I can only recommend it.

What problems are you solving with the product? What benefits have you realized?

The system interface is highly customizable for our needs, and it is easier for our team to use its integration into the self-service community to collect ideas, vote on issues, added problems, questions, provide support with this excellent customer feedback software, Help desk ticket system packaged in a simple solution.

Reviewed at 31/07/2019
Source: g2crowd.com
quote
"It allows companies to understand their customers and the opinions of their customers."

What do you like best?

I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email.

What do you dislike?

I have no cons in the use of the software in my company at all.

Recommendations to others considering the product:

UseResponse is a tool that works perfectly for our use case and I can only recommend it.

What problems are you solving with the product? What benefits have you realized?

The system interface is highly customizable for our needs, and it is easier for our team to use its integration into the self-service community to collect ideas, vote on issues, added problems, questions, provide support with this excellent customer feedback software, Help desk ticket system packaged in a simple solution.

JL
- Joseph L
Reviewed at 31/07/2019
Source: g2crowd.com
quote
"A concise customer support platform with good versatility"

What do you like best?

The windows and panels are organized in a way that makes information easy to find. I like the immediate notifications we get that can allow us to respond in a timely fashion. During my initialization process, I was able to work with UseResponse to get me started quickly and add the integration to Slack.

What do you dislike?

Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers to connect and file complaints. It can put more of a work load on our staff, but I can't really complain about anything in regards to the software and usage.

Recommendations to others considering the product:

For companies that are serious about providing a customers with a simple portal that can also allow your staff to manage data in a streamlined way, UseResponse is a software solution that should be considered. You may want to start off your deployment for a particular department to help refine your usage of the platform and to help assess your staff capabilities. You can maybe do that for six months to a year, if appropriate for your needs.

What problems are you solving with the product? What benefits have you realized?

UseResponse serves as our primary online customer support hub. It allows us to collect feedback data from our customers, which helps us to understand the quality of our service and to discuss making improvements accordingly. The reports and data compilation features let us put together information quickly so we can respond to issues as soon as possible and provide a better experience for our customers.

Reviewed at 08/05/2019
Source: g2crowd.com

Read More Reviews

FAQ's

UseResponse has 2 plans,

  • Enterprise Cloud USD 1 /Year
  • On-Premise Solution USD 4 /Year

UseResponse is the Help Desk Software Used for the below functionalities

Top 5 UseResponse features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

UseResponse provides Business Hours,Online (Ticket) support.

UseResponse is not allowing Free Trial.