Vision Helpdesk

PROS & CONS

What are the best aspects of this product?

This software helps me provide efficient customer support over multiple channels by making as much contact as possible with the customers. Whether it's through email, phone calls, social media, and live chat. It also facilitates the use of automatic and personalized responses. Therefore instead of beating around the bush, the messages are usually more specific and to the point.

What aspects are problematic or could work better?

The reporting features could have some additional options to customize different reports.

What features/services would you like to see in future versions of this product?

More integrations possible with the software with enhanced scope would be a definite plus point.

What specific problems in your company were solved by this product?

Client communication has improved four folds after using this software as the software assist in providing support over multiple platforms

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The multi-channel supporting tool provides integration for different tools.
The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization,
and there is hardly any chance that a tool will be missing. Even if it does, their support service is
always on alert for innovations. I can’t find enough words to praise the quality of our work ever since
we integrated it and also it really helps with reporting part making work easy for staff.

What aspects are problematic or could work better?

Nothing much as of now everything is going good, just the thing is if the allow more easy and simple searching options rather than the available one.

What features/services would you like to see in future versions of this product?

For us, it is more than enough but it will be great if they allow more options in reporting features.

What specific problems in your company were solved by this product?

I would say service requests (technical and non-technical), and helpdesk issues.
Together with support management, we use the tool for hardware systems, and to design
a catalog for the distribution of services and office supplies.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This tool was our company's first attempt at handling customer support for our third-party software applications. Prior to adopting this, since support was housed within, our IT staff had to oversee all support. Vision Helpdesk did a good job of reducing our frustration with the help content it provided.
Our staff is now able to lessen employee annoyance when receiving assistance when they are in need.

What aspects are problematic or could work better?

Vision helpdesk is one of the good products that we have used for customer support, our suggestion will be they can just make more ease in the integration process of different applications.

What features/services would you like to see in future versions of this product?

We would like to see more applications in the list of integrations.

What specific problems in your company were solved by this product?

It has the ability to create, route, and track a trouble ticket. The ability to modify and close the ticket, while maintaining a record of the closure. Because of the faster resolution of customer issues, we have also seen a rise of at least 15% in the number of new customers requesting our services.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Currently, we're using the Vision Helpdesk application to aid our customers and foster deeper connections between our products and services. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Vision Helpdesk to make that specific app that can do a lot of automated functions.

What aspects are problematic or could work better?

As currently there is nothing much to say about problems in the product, but I would suggest them to get more apps in their integration list.

What features/services would you like to see in future versions of this product?

I would like to see more billing options in the product with more ease.

What specific problems in your company were solved by this product?

Helping us more effectively assist and guide customers who have questions or concerns about our offerings. This technique has the advantage of allowing us to categorize user complaints and address them in line with the relevant category. Now, our team is capable of decreasing employee frustrations on landing that help in times of need.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The ideal way to equip your company is with Vision Help desk software, which will enable you to manage client conversations and streamline the workload of your support staff while resolving their difficulties.

What aspects are problematic or could work better?

Nothing serious as such.

What features/services would you like to see in future versions of this product?

I would want to see the help desk software enhanced with more powerful artificial intelligence functions.

What specific problems in your company were solved by this product?

Using this software, you can unify all your customer logs from different platforms (Website, Emails, Social, Chats) and resolve their tickets in the fastest way possible

Are you a current user of this product?

Yes